Refunds, Returns & Shipping Information

If you are not satisfied with your trail magik carrier, you will be able to return it to us within 30 days of purchase. Please let us know if you experience any problems as typically we've been able to troubleshoot & help you love the Trail Magik Carrier like we do. In case you do decide to return, the customer will pay for shipping back to Trail Magik.
International Shipping:

For International shipping: USPS Basic International Shipping can take anywhere from 2 weeks to 8 weeks. Some countries have more lengthy customs time and we cannot help that. If you need fast shipping please choose DHL. 

For DHL shipping, sometimes customs charges are added at the final destination, sometimes they are not. It is up to the customer to pay the customs charges.

Any international packages that do not get to their final destination BY THE 8TH WEEK will be refunded, or another package can be shipped out to replace it. Meaning we wait until 8 weeks after you purchased the carrier for reimbursement of the package. Please note this before buying.